Our Policies

Transparent, Reliable & Professional Apparel Manufacturing Service

At Shijin Apparel, we are committed to providing clear communication, stable production standards, and a smooth cooperation process for every customer.

To ensure efficient project management and protect the interests of both parties, please review our manufacturing policies below before placing an order.

Sampling Policy

Sample Development Before Bulk Production

We highly recommend creating samples before mass production to confirm:

  • Fabric quality
  • Printing or embroidery details
  • Sizing and fit
  • Color accuracy
  • Overall workmanship

Sample fees vary depending on garment complexity, customization requirements, and fabric sourcing.

In most cases:

  • Sample fees can be partially or fully refunded after bulk order confirmation.
  • Sample production usually takes 7–15 working days.
  • Revisions may require additional time.

We will communicate clearly throughout the sampling process to ensure your expectations are met before production begins.

MOQ Policy (Minimum Order Quantity)

Flexible MOQ For Growing Brands

We support both startups and established fashion brands with flexible production quantities.

MOQ depends on:

  • Product type
  • Fabric availability
  • Printing or embroidery method
  • Color variations
  • Design complexity

For many custom apparel styles, we offer low MOQ solutions to help brands test the market with lower inventory risk.

Please contact our team for detailed MOQ information based on your project requirements.

Production Policy

Quality-Focused Manufacturing Process

Once samples are approved, bulk production will begin according to the confirmed specifications.

Production timelines may vary depending on:

  • Order quantity
  • Customization complexity
  • Fabric sourcing
  • Peak production season

Our team follows strict quality control procedures throughout production to maintain consistency and reduce defects.

We encourage customers to confirm all details carefully before bulk production starts, including:

  • Sizes
  • Colors
  • Logos
  • Labels
  • Packaging
  • Shipping information

Approved production details will be used as the final manufacturing standard.

Payment Policy

Secure & Transparent Payment Terms

To begin production, a deposit is usually required after sample approval and order confirmation.

Common payment structure:

  • Deposit before production
  • Balance payment before shipment

Accepted payment methods may include:

  • Bank Transfer (T/T)
  • PayPal
  • Western Union
  • Other agreed payment methods

Specific payment terms can be discussed based on order size and cooperation type.

Quality Control Policy

Every Order Goes Through Inspection

Quality is one of our top priorities.

Our QC team checks garments during multiple production stages, including:

  • Fabric inspection
  • Printing & embroidery checking
  • Sewing quality inspection
  • Measurement verification
  • Final product inspection
  • Packaging inspection

We work to ensure products meet approved sample standards before shipment.

Shipping Policy

Worldwide Shipping Support

We cooperate with reliable logistics partners to provide international shipping solutions.

Shipping methods may include:

  • Express shipping
  • Air freight
  • Sea freight

Shipping cost and delivery time depend on:

  • Destination country
  • Package volume & weight
  • Shipping method
  • Customs clearance conditions

Tracking information will be provided after shipment dispatch.

Please note that import duties or customs fees are determined by local customs regulations and are generally the buyer’s responsibility.

Refund & After-Sales Policy

We Value Long-Term Cooperation

If there are manufacturing quality issues caused by production errors, please contact us within the agreed timeframe after receiving the goods.

To help us resolve issues efficiently, customers may be asked to provide:

  • Photos or videos
  • Order information
  • Quantity details
  • Problem descriptions

Our team will review the situation and provide a reasonable solution based on the actual issue.

Because custom garments are made according to customer requirements, non-quality-related returns or cancellations after production has started may not be accepted.

Communication Policy

Efficient Communication Helps Better Production

To avoid misunderstandings and production delays, we recommend customers provide:

  • Clear tech packs
  • Reference images
  • Size charts
  • Logo files
  • Fabric requirements
  • Packaging instructions

Our team will maintain communication throughout the process and provide updates during development and production.

Our Commitment

At Shijin Apparel, we aim to build long-term partnerships through:

  • Stable quality
  • Honest communication
  • Flexible manufacturing solutions
  • Efficient production management
  • Professional customer support

We believe clear policies help create smoother cooperation and better results for both sides.

Need More Information?

If you have questions about production, MOQ, pricing, shipping, or customization, feel free to contact our team anytime.

We are happy to help you start your custom clothing project with confidence.